dunchy
08-26-2004, 3:46 AM
Ahh yes, since it might have been my last month at my job, I had to write down the BIGGEST dumbass of the month, if not ever. Before you read this though, understand how hard it is to get this...
I had to write it all down by hand, word for word, then take the paper to home, type it word by word here....so karma me dammit it you find it funny :D
So, the problem with this customer is he needs to install drivers for his USB modem on windows xp, so that's fairly simple, but not quite....I'll cut to where I know we have to install drivers.....
Matt: What type of windows do you have?
cust: HUH?
Matt: What type of windows do you have?
cust: HUH?!?
Me: What. TYPE. Of. Windows?!?!
Cust: It says webstar!
Me: lets close this window please.
cust: How?
me: the red X
cust: ok
me: what colour is your start button (customer cannot tell what version of windows after all, for a typical dumbass if it's green, it's xp)
cust: green
me: lets hit that green button, then hit where it says control panel.
cust: ok
me: lets hit that option for view classic please.
cust: ok
**Break time!**
Now we went into the device manager, found the modem and clicked on update driver...customer blurts this out...
cust: software is scientific!
me: pardon me?
cust: it wants to continue.
me: ok....
cust: it wants to install software
me: well then say yes to the prompt
cust: says we must click finish
me: so click finish
cust: do what now?
me: CLICK FINISH.
cust: how do i connect to the Internet?
Me: CLICK FINISH.
cust: I click finish?
Me: yes.
cust: it says ok.
Me: then click ok.
cust: What now??
Me: click ok.
cust: Done. So what now?
me: reboot the computer.
cust: how?
me: close everything down.
cust: give me some time son (yeah he called me son).
*did manage to reboot the machine after that fine*
cust: how do i connect to the Internet?
me: try to open the internet explorer program.
cust: I don't have that (extremely arrogant voice at this moment).
Me: yes you do.
cust: Well then WHERE is it!!!!??!?
me: hit the start button
cust: HUH?
Me: hit the button that says Start at the bottom right of the screen, then hit internet explorer.
cust: what's internet explorer look like?
Me: A blue E.
cust: I think I might be online!!! *everything is working*
cust: Where do I go?
Me: anywhere you want.
cust: I don't know I just use this for E-mail
**in my mind: why are you paying 50 bucks american for this then???**
Me: Ok......
Me: for a test site then lets go to help.rr.com
Cust: WHAT???
Me: Arrrrr Arrrrr Dot Com!
cust: let me try something here. oh there comes THE road runner, it's completely different!
me: we do have new content on the website.
cust: now it's asking what state i live in...I want to live in arkansas! *he lived in KC by the way*
Me: ok....
cust:so now will my printer work? will this RR knock it down?
me: i really don't know it's not my specialty.
cust: it was working fine yesterday, i'll think i'll try.
Me: uhh....
cust: just hold on!!!!
...
..
.
..
..
..
..
Printers working fine thanks for the help!!!!
A true dumbass of the month, if not year. Imagine having to spend 40 + minutes on the phone with this dweeb?
I had to write it all down by hand, word for word, then take the paper to home, type it word by word here....so karma me dammit it you find it funny :D
So, the problem with this customer is he needs to install drivers for his USB modem on windows xp, so that's fairly simple, but not quite....I'll cut to where I know we have to install drivers.....
Matt: What type of windows do you have?
cust: HUH?
Matt: What type of windows do you have?
cust: HUH?!?
Me: What. TYPE. Of. Windows?!?!
Cust: It says webstar!
Me: lets close this window please.
cust: How?
me: the red X
cust: ok
me: what colour is your start button (customer cannot tell what version of windows after all, for a typical dumbass if it's green, it's xp)
cust: green
me: lets hit that green button, then hit where it says control panel.
cust: ok
me: lets hit that option for view classic please.
cust: ok
**Break time!**
Now we went into the device manager, found the modem and clicked on update driver...customer blurts this out...
cust: software is scientific!
me: pardon me?
cust: it wants to continue.
me: ok....
cust: it wants to install software
me: well then say yes to the prompt
cust: says we must click finish
me: so click finish
cust: do what now?
me: CLICK FINISH.
cust: how do i connect to the Internet?
Me: CLICK FINISH.
cust: I click finish?
Me: yes.
cust: it says ok.
Me: then click ok.
cust: What now??
Me: click ok.
cust: Done. So what now?
me: reboot the computer.
cust: how?
me: close everything down.
cust: give me some time son (yeah he called me son).
*did manage to reboot the machine after that fine*
cust: how do i connect to the Internet?
me: try to open the internet explorer program.
cust: I don't have that (extremely arrogant voice at this moment).
Me: yes you do.
cust: Well then WHERE is it!!!!??!?
me: hit the start button
cust: HUH?
Me: hit the button that says Start at the bottom right of the screen, then hit internet explorer.
cust: what's internet explorer look like?
Me: A blue E.
cust: I think I might be online!!! *everything is working*
cust: Where do I go?
Me: anywhere you want.
cust: I don't know I just use this for E-mail
**in my mind: why are you paying 50 bucks american for this then???**
Me: Ok......
Me: for a test site then lets go to help.rr.com
Cust: WHAT???
Me: Arrrrr Arrrrr Dot Com!
cust: let me try something here. oh there comes THE road runner, it's completely different!
me: we do have new content on the website.
cust: now it's asking what state i live in...I want to live in arkansas! *he lived in KC by the way*
Me: ok....
cust:so now will my printer work? will this RR knock it down?
me: i really don't know it's not my specialty.
cust: it was working fine yesterday, i'll think i'll try.
Me: uhh....
cust: just hold on!!!!
...
..
.
..
..
..
..
Printers working fine thanks for the help!!!!
A true dumbass of the month, if not year. Imagine having to spend 40 + minutes on the phone with this dweeb?